Refund & Dispute Policy

This policy explains how placement fees, refunds, and payment disputes are handled on Plcmnt, operated by Plcmnt Pty Ltd.

1. Placement fees

Students pay placement fees through Stripe Checkout before a confirmed placement begins. The fee amount is shown at checkout and on the placement listing before you apply or accept.

2. Facility cancellation

If a facility cancels a placement before it starts, you are entitled to a full refund of the placement fee paid through Plcmnt. Refunds are returned to the original payment method within 5–10 business days, depending on your bank.

3. Student cancellation

If you withdraw after acceptance, the refund amount depends on the facility's cancellation policy shown on the placement listing and in your booking workspace. Partial refunds may apply when cancellation occurs close to the start date.

4. Disputes

If you believe a charge is incorrect, contact support@plcmnt.com.au within 14 days of the payment. We will review the placement status, facility communications, and Stripe payment record. Unresolved disputes may be escalated under Stripe's dispute process and Australian Consumer Law where applicable.

5. Chargebacks

Initiating a chargeback without contacting Plcmnt first may delay resolution. We provide evidence to Stripe when a placement was delivered or when a refund was already issued.

6. Contact

Refund and billing questions: support@plcmnt.com.au

Last updated: July 2026